Transport for Greater Manchester
Future Procurement of Customer Contact Platform and Associated Services
The procurement contact named on the official notice.
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.
This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.
The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.
What the supplier must deliver
Transport for Greater Manchester (TfGM) intends
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.
This is expected to include the provision
This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.
The future capability is intended to support
The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.
Derived from the notice text — always confirm against the original documents.
What it takes to bid this
Typical UK bid effort for the value not published — mid-band assumed band — an estimate, not a quote.
Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%
Typical for this category — confirm against the ITT pack
- Hold at bidCyber Essentials Plus (often mandatory for gov IT)
- Hold at bidISO 27001 (information security)
- Plan for deliveryData protection / DPIA readiness
- Show at bidComparable references / case studies
- Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
- Hold at bidInsurance cover (PL / EL, often PI)
- Show at bidSocial value commitments
Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.
Make the case to bid
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- OCID
- ocds-h6vhtk-06ac0e
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 052163-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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