Service Quality Regime
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video.
Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register.
Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria.
Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data.
Lastly, hos…
What the supplier must deliver
Additionally, as part of the onboarding, in
Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register.
Additionally, provide a service quality management system
Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-0665d7
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 021132-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.