Transport for Greater Manchester
Future Procurement of Customer Contact Platform and Associated Services
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.
This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.
The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.
What the supplier must deliver
Transport for Greater Manchester (TfGM) intends
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.
This is expected to include the provision
This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.
The future capability is intended to support
The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-06ac0e
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 052163-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.