Improvement and Development Agency for Local Government (IDeA)
Review and redesign of the “front door” to Adult Social Care at London Borough of Hackney Council
PCH are seeking an experienced contractor(s) to undertake an initial phase of work to review and redesign the “front door” to Adult Social Care (ASC) at Hackney Council.
The consultancy will review and assess the current (“as is”) model, identify inefficiencies and fragmentation, and propose a future-state model aligned with best practice, digital innovation, and Hackney’s strategic objectives.
A Strong, professionally led response to requests for support is a requirement from the redesign.
This work will be the first stage of further, longer term work to address the ‘front door’ re design.
It will need to give Hackney a strong foundation and an evidence-based analysis to present back to key stakeholders, enabling them to move this work forwards The contractor will be required to undertake a full review of the present front door experience, including…
What the supplier must deliver
A Strong, professionally led response to requests
A Strong, professionally led response to requests for support is a requirement from the redesign.
It will need to give Hackney
It will need to give Hackney a strong foundation and an evidence-based analysis to present back to key stakeholders, enabling them to move this work forwards.
The contractor will be required to undertake
The contractor will be required to undertake a full review of the present front door experience, including mapping all entry points and subsequent ‘journeys’ from that point.
From this, the contractor will be required
From this, the contractor will be required to map issues and areas of the current system that lead to poorer experiences for citizens.
There may be more than one final
There may be more than one final report, as there are different audiences for the findings and so it will need to be available to suit each one.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-06bc16
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- tender · Open
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- 059388-2026
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