HAFOD HOUSING ASSOCIATION LIMITED
Unified Communications
This is a large award for Repair & Maintenance — above three-quarters of comparable contracts. Based on 15,278 valued Repair & Maintenance tenders in our corpus.
Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform.
This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure.
Key Requirements Include: Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) utilizing existing WAN.
Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM).
Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) with speech recognition, administrative reporting tools, and call recording/quality management solutions.
Hardware & Support: Supply of suppor…
What the supplier must deliver
Hafod Housing Association is seeking a qualified
Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform.
This contract will support Hafod's digital transformation
This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure.
Integrations: Full integration with Microsoft 365 tenancy
Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM).
Hardware & Support: Supply of supporting hardware
Hardware & Support: Supply of supporting hardware, transformation/migration support, and ongoing maintenance.
Derived from the notice text — always confirm against the original documents.
- OCID
- ocds-h6vhtk-06c368
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 063060-2026
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