RFP QuestBeta
ClosedStage · contract

Kingston Upon Hull City Council

Provision of a Corporate Contact Centre

Business ServicesCPV 79512000
Value£6.8m
Deadline20 Sept 2016
Published19 Jan 2017
RegionYorkshire and the Humber
Timeline
Published 19 Jan 2017ClosedCloses 20 Sept 2016
Contract value in context
£6.8mtotal contract value
median £66k
this tender£0£7.4m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

Kingston upon Hull City Council is seeking a provider for a corporate contact centre provision, of mainly inbound calls, for a wide range of Council services.

The service required is 24/7, including an emergency out of hours service for a number of Council Services.

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Source & provenance
OCID
060198e3-ca68-4054-b564-cf95e9dfb149
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
DN198556
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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