RFP QuestBeta
Awarded · ResultStage · contract

HOUSING OMBUDSMAN SERVICE

Case History Analysis

Government ServicesCPV 75000000
Value£180k
Awarded19 Nov 2019
Published3 Jan 2020
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£180ktotal contract value
median £400k
this tender£0£22.3m

This sits in the lower-middle of the Government & Public Administration band — a mid-scale opportunity. Based on 5,438 valued Government & Public Administration tenders in our corpus.

The brief

The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord.

The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant .

This opportunity has arisen due a current backlog of cases within the Ombudsman's remit.

In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector.

Attachments are made available with this notice which provide greater detail on the requirement and how to apply.

Key requirements

What the supplier must deliver

01

The Housing Ombudsman is seeking to secure

The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord.

02

The supplier would be required to produce

The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant .

03

Attachments are made available with this notice

Attachments are made available with this notice which provide greater detail on the requirement and how to apply.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

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Source & provenance
OCID
06ace654-1391-4a15-915a-880857b4c24c
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
HOSCHA
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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