Construction Industry Training Board
CITB Voice of the Customer Platform and Support Services
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value.
CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation.
This solution will enable to monitor, collate and act upon customer feedback.
What the supplier must deliver
CITB have a requirement for a Voice
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value.
CITB require the platform to provide employee
CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 09a84611-ad95-4eec-b107-e56e082f8fac
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP885759022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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