Customer Relationship Programme
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme.
The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators.
The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.
What the supplier must deliver
The programme needs to accurately represent
The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators.
The research agency needs to be able
The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Futures Housing Group, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 09ed24ab-5a03-4baf-8598-382d4d1c5edd
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MT216321
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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