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Provision of Call Handling For The Safeguarding Out Of Hours Service (SOOHS) For Hertfordshire County Council - AWARD
This sits in the upper-middle of the Radio, TV & Communications Equipment band — a substantial contract for the sector. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
The Council has a requirement for the provision of a Call Handling Service For Hertfordshire Safeguarding Out Of Hours Service and is looking to procure a single Provider to deliver a confidential telephone out of hours first response screening service that will triage social care concerns to the most appropriate response by Children's Services or Adult Care Services within agreed response times.
The Provider must work in full cooperation and partnership with professionals in Children's Services and Adult Care Services in the best interests of vulnerable Children, Young People and Adults in Hertfordshire to deliver these Mandatory Requirements.
This will include: o An understanding of adult social care responsibilities, in particular safeguarding, mental health act assessments and recognising urgent social care referrals. o An understanding…
What the supplier must deliver
The Provider must work in full cooperation
The Provider must work in full cooperation and partnership with professionals in Children's Services and Adult Care Services in the best interests of vulnerable Children, Young People and Adults in Hertfordshire to deliver these Mandatory Requirements.
O An understanding of the information
o An understanding of the information that should be collected at the point of referral including accurate recording of demographic details, contact details and information about the situation.
O Accurate and reliable completion of
o Accurate and reliable completion of the Council's ICT social care systems screens and other recording systems should these be unavailable.
O Commitment to working collaboratively with
o Commitment to working collaboratively with the Council's Customer Service Centre to ensure seamless continuity of service.
The Service will be expected to operate
The Service will be expected to operate within the following timeframes:.
Derived from the notice text — always confirm against the original documents.
- OCID
- 0b739465-0cc7-4199-b239-aaf035e5a7c4
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- HCC1709924 - AWARD
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