Exploratory research to devise a method for mystery shopping on customer service and support
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Research & Development band — a mid-scale opportunity. Based on 20,405 valued Research & Development tenders in our corpus.
The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations.
This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.
Make the case to bid
Reveal who to approach at O F W A T, and generate a go-to-market strategy from their news, accounts and people.
Ask me about this tender, the buyer, who wins their work, or whether you should bid.
- OCID
- 0c332976-acb3-4c62-8df4-c7a8689987bb
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- PROC.01.046
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Research & Development
O F W A T’s tender network
Assembling the network…
Similar open tenders
Research Services - Benchmarking the Value of XBRL and structured data in an AI-Driven Reporting Environment
THE FINANCIAL REPORTING COUNCIL LIMITED
National Framework Agreement for Provision of Biomedical and Clinical Research Support
COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST