ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services
This sits in the lower-middle of the Postal & Telecommunications band — a mid-scale opportunity. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services.
Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner.
Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.
What the supplier must deliver
Strategy in an efficient manner, Accent are
strategy in an efficient manner, Accent are looking for a single Contractor to deliver high.
High expectations of the appointed Contractor's abilities
high expectations of the appointed Contractor's abilities to support and add value to Accent.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Accent Housing, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 1038d683-e8bb-432b-93b1-9676fce9c6ee
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- ACC001-DN679007-63967852
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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