Visa and Citizenship Application Services
This is a large award for Government & Public Administration — above three-quarters of comparable contracts. Based on 5,438 valued Government & Public Administration tenders in our corpus.
The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity. (Please note that this procurement was formerly referred to as Future Supplier Services.) UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of Customer satisfaction for people who come here legally.
UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK.
To that end, two of our key missions are to deliver world-class customer service and to control migration.
UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes.
To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Tenders may be submitted for all lots.
Where a bidder is successful in multiple lots, HO reserves the right to award and aggregate any combination of lots 1-5 into a single contract.
Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes
What the supplier must deliver
UKVI is responsible for making millions
UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of Customer satisfaction for people who come here legally.
To that end, two of our key
To that end, two of our key missions are to deliver world-class customer service and to control migration.
Through this procurement, VCAS is seeking solutions
Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at ATAMIS LTD, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 12e67937-b7b6-4dfc-8dec-2fb8b5d2b955
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CF-0205500D58000000L5A4EAK1
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Government & Public Administration
Assembling the market network…
ATAMIS LTD’s tender network
Assembling the network…