WEST MIDLANDS COMBINED AUTHORITY
Customer Workstream Leadership - West Midlands Bus Franchising Programme
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
Workstream of the West Midlands Bus Franchising Programme.
The services include project management leadership of the Customer Workstream, customer experience design support, stakeholder and customer engagement strategy support, governance reporting, decision-making paper coordination, risk management support, business analysis support and preparation for Day 1 customer-facing operations under the bus franchising programme.
The contract covers up to 120 consultancy days over a three-month period.
Delivery will be provided on a flexible hybrid basis, with attendance at WMCA/TfWM sites and relevant meetings where required.
- OCID
- 145e780e-eadb-4ceb-abdf-9cfb65cff946
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- PRT-TfWMBF-ESG-2026-0002
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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