RFP QuestBeta
Awarded · ResultStage · contract

London School of Hygiene & Tropical Medicine

CRM - Implementation & Support

Software & IT SystemsCPV 48000000 48400000 48440000 72000000 72200000 72210000 72212000
Value£249k
Awarded28 Feb 2022
Published5 Aug 2022
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£249ktotal contract value
median £91k
this tender£0£1.1m

This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to.

The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems.

We need a new CRM system that will become the place where we can see information in one place.

Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use.

We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students.

Applicants and registered students are managed by a separate system (SITS Evision).

Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

Key requirements

What the supplier must deliver

01

The CRM will allow our institution

The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems.

02

Website integration will be essential for

Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use.

03

Implementation, migration (from Radius CRM) and hosting

Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Buyer intelligence

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Source & provenance
OCID
14f03614-668c-4a12-9afe-b725fed25da6
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
20220805163244-104519
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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