RFP QuestBeta
ClosedStage · contract

Consumer Council for Water

Call Centre Services

Business ServicesCPV 79000000 79500000 79510000
Value£146k
Deadline1 Oct 2018
Published12 Sept 2018
RegionLondon
Timeline
Published 12 Sept 2018ClosedCloses 1 Oct 2018
Contract value in context
£146ktotal contract value
median £66k
this tender£0£1.6m

This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods.

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Source & provenance
OCID
156f5b98-12b4-4d15-adba-b70caf22bca7
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_185241/706549
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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