Strategic Review Consultants

Durham University is a research-intensive university that prides itself on providing an education and wider student experience that is on par with the very best institutions worldwide.

We have been developing a new University Strategy that sets out our aims to ensure that we are world-leading in research and engagement, education, and the wider student experience.

Part of the implementation of this new strategy involves an extensive period of service review and improvement.

As part of this exercise the University will be revising its overarching operating model for its professional services as well as reviewing and improving a number of strategic processes.

The pilot phase (phase 1) of the programme, which consisted of the development of a high level Target Operating Model for the University and a pilot approach to process review within a single functional area (Human Resources) is now complete.

We will now continue this work into Phase 2, focusing on the design and implementation of new operating models and detailed process reviews within all professional services areas.

This programme of work will benefit from the involvement of an external partner who will be able to: a. validated target operating models for professional services areas and supporting implementation plans (to be produced in partnership with project sponsors) b. an agreed method for training on process reviews, including briefing in-house staff c. outputs from the process reviews including: i. a clear picture of current state processes ii. recommended future state processes with the benefit of the insight of those working in the business area iii. identified benefits and savings iv. a costed operating model for this business v. any interdependencies with IT systems or other projects vi. a recommended approach to the implementation of the new process d. a programme team trained in the methods and techniques used by the provider e. an evaluation of the programme.

The work is likely to be varied and require involvement with staff at differing levels of seniority and expertise.

The overall budget is £1,000,000, this should not exceed £500,000 in period 1, January 2018 - July 2018 with the remainder £500,000 allocated to period 2 August 2018 to July 2019.

However the University II.2.5) Award criteria II.2.6) Estimated value (for framework agreements or dynamic purchasing systems - estimated total maximum value for the entire duration of this lot) II.2.7) Duration of the contract, framework agreement or dynamic purchasing system reserves the right to exercise a break clause after period 1 if they wish to exit the contract.

The contract is likely to be for a period of 18 months from January 2018 to July 2019.