RFP QuestBeta
Awarded · ResultStage · contract

TRANSPORT FOR LONDON

Concessions Contact Handling Services

Business ServicesCPV 79000000 79500000 79510000
Value£14.3m
Awarded21 Nov 2025
Published4 Mar 2026
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£14.3mtotal contract value
median £66k
this tender£0£15.4m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme.

Value includes available options beyond the initial expiry date.

Buyer intelligence

Make the case to bid

Reveal who to approach at TRANSPORT FOR LONDON, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
1812e19a-0bbf-440f-bed7-c01e413b8c2c
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
TfL_96840
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Business Services

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TRANSPORT FOR LONDON’s tender network

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