University Of The West Of England
IT Service Management (ITSM) Tool
This is a contract result notice, not an open opportunity. Details from the official award data.
Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses.
Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management.
Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation.
Some processes are currently manual, or there is a variety of tools used by different teams within ITS.
There is little or no integration between the different tools currently in use.
A project is therefore in progress to evaluate candidate automated ITSM tools, and if a suitable tool is selected then to procure and implement it within UWE.
What the supplier must deliver
Information Technology Services (ITS) is the organisation
Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses.
Following a major transformation programme to review
Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management.
There is little or no integration between
There is little or no integration between the different tools currently in use.
A project is therefore in progress
A project is therefore in progress to evaluate candidate automated ITSM tools, and if a suitable tool is selected then to procure and implement it within UWE.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 1c2f5d00-4944-4738-8880-07f901a91b63
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- UWE/027/2016
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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