RFP QuestBeta
ClosedStage · contract

Independent Office For Police Conduct

Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite

IT ServicesCPV 72000000
Value£79k
Deadline9 Mar 2020
Published9 Apr 2020
RegionLondon
Timeline
Published 9 Apr 2020ClosedCloses 9 Mar 2020
Contract value in context
£79ktotal contract value
median £120k
this tender£0£3.5m

This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

Freshservice is an IT Service Management (ITSM) Toolset which helps regulate, manage and deliver IT services to meet the needs of an organisation.

It ensures that the appropriate mix of people, budgets, processes, and outcomes are in place to provide value.

The main driver for procuring Freshservice is the need to bring the IT service desk function in house who will be the primary user of this toolset, as part of the ongoing ICT desegregation project within the IOPC.

Having this ITSM toolset in place will greatly enhance how ICT services are delivered towards the Business.

Key requirements

What the supplier must deliver

01

Freshservice is an IT Service Management (ITSM)

Freshservice is an IT Service Management (ITSM) Toolset which helps regulate, manage and deliver IT services to meet the needs of an organisation.

02

It ensures that the appropriate mix

It ensures that the appropriate mix of people, budgets, processes, and outcomes are in place to provide value.

03

The main driver for procuring Freshservice is

The main driver for procuring Freshservice is the need to bring the IT service desk function in house who will be the primary user of this toolset, as part of the ongoing ICT desegregation project within the IOPC.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
1c96ebd5-513e-490a-9679-5130275941f0
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
NAT/2020/23
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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