DVSA - Driver and Vehicle Standards Agency
DVSA Contact Centre Additional Capacity - Call Surges 2023
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources.
DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
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- OCID
- 1cb666d6-68f5-477f-bb91-0152165479b9
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_345937/1244309
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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