Office of Qualifications and Examinations Regulation (Ofqual)
OF837 - Public Facing Services
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
Ofqual contacts from the public moved from low double digits per day, to over 1,000 per day with the impact of COVID-19 during the summer 2020.
With the ongoing high-profile media and public spotlight, Ofqual wish to improve alignment and communication across Public Facing Services (PFSs).
The intent is to remove inefficiencies, identify innovations/solutions to reduce unnecessary public contacts by making information more accessible and PFSs focused on citizen's needs.
Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.
What the supplier must deliver
Specifically, this work needs to improve
Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 1e21beb9-3f86-490d-bc10-6f5b23055f54
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MT223100
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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