Tender Ref. No.: 2018-2019-053 Grounds Maintenance and Cleaning Services - East Anglia

In 2012 the new brand name of Metropolitan was launched to encompass all its previous subsidiary companies and organisations.

Metropolitan's Grounds Maintenance and Cleaning service is broadly stable throughout the year.

However Metropolitan's business functions as a Housing Association experience business peaks aligned to outside factors such as seasonal weather patterns - for example poor weather during autumn to spring causes wear and damage to buildings managed/ owned by Metropolitan, resulting in an increased level of customer interaction.

Significant adverse weather - such as floods or extreme gales - will bring an increase of calls to.

At such times, Metropolitan may require an enhanced response to incidents raised by the customer services team.

The supplier whilst therefore working on the average data provided needs to be able to offer the capability to flex up and down as required by factors outside of Metropolitan's control.