RFP QuestBeta
ClosedStage · contract

Department for Business, Energy & Industrial Strategy

BEIS Consumer Advice and Information Call Centre

Telecoms & PostCPV 64000000
Value£356k
Deadline9 Sept 2022
Published15 Feb 2023
RegionLondon
Timeline
Published 15 Feb 2023ClosedCloses 9 Sept 2022
Contract value in context
£356ktotal contract value
median £200k
this tender£0£7.9m

This sits in the upper-middle of the Postal & Telecommunications band — a substantial contract for the sector. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.

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The brief

The Consumer Advice and Information (CAI) phone line service will help provide consumers in England with tailored and impartial information about how to improve the energy performance of their homes.

This will include people across the digital inclusion spectrum, especially those with low digital inclusion or need more detailed advice.

The Consumer Advice and Information Call Centre service will provide a bespoke and impartial energy advice line as well as take consumers through the digital journey as it appears on the newly launched GOV.UK website.

Key requirements

What the supplier must deliver

01

The Consumer Advice and Information (CAI) phone

The Consumer Advice and Information (CAI) phone line service will help provide consumers in England with tailored and impartial information about how to improve the energy performance of their homes.

02

The Consumer Advice and Information Call Centre

The Consumer Advice and Information Call Centre service will provide a bespoke and impartial energy advice line as well as take consumers through the digital journey as it appears on the newly launched GOV.UK website.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

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Source & provenance
OCID
24bde7bd-272a-47c3-b6ad-b71ff5faa69f
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_338944/1177717
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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Department for Business, Energy & Industrial Strategy’s tender network

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