RFP QuestBeta
Awarded · ResultStage · contract

Cheshire East Borough Council

16 199 Microsoft Premier Support Services

Software & IT SystemsCPV 48000000
Value£232k
Awarded10 Mar 2017
Published2 May 2017
RegionNorth West
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£232ktotal contract value
median £91k
this tender£0£1.1m

This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

Microsoft Premier Support Services for the period 23.3.2017 to 22.3.2020.

Microsoft Premier Support provides 24x7 access to subject matter experts to help minimise downtime and buildthe knowledge of staff.

The following range of services are provided as part of this annual support agreement: Remote and on-site support in the event of critical incidents.

Proactive health and risk assessments across all Microsoft products and services to mitigate risk reduce downtime and identify improvements for operational effectiveness and best practice.

Support for migration to new technology.

This element of the services will be key over the next 3 years as bothCouncils are undertaking a complete refresh of their desktop estate and adoption of cloud services.

Key requirements

What the supplier must deliver

01

Microsoft Premier Support Services for the period

Microsoft Premier Support Services for the period 23.3.2017 to 22.3.2020.

02

Microsoft Premier Support provides 24x7 access

Microsoft Premier Support provides 24x7 access to subject matter experts to help minimise downtime and buildthe knowledge of staff.

03

The following range of services are provided

The following range of services are provided as part of this annual support agreement:.

04

Remote and on-site support in the event

Remote and on-site support in the event of critical incidents.

05

Support for migration to new technology

Support for migration to new technology.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

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Source & provenance
OCID
31fe7f7d-c258-4faa-addb-88eaa3c18ad0
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CHEAST001-DN247420-53054343
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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