Contract
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours.
The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents.
All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.
What the supplier must deliver
All services will be expected to maintain
All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 3393d225-0d01-43fc-ab27-2fd549920633
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MT224205
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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