RFP QuestBeta
Awarded · ResultStage · contract

ACCENT GROUP LIMITED

Omni Channel Contact Centre and Unified Communication Solution

Software & IT SystemsCPV 48517000
Value£758k
Awarded29 Sept 2016
Published24 Jan 2017
RegionYorkshire and the Humber
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£758ktotal contract value
median £91k
this tender£0£1.1m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration.

The contract also covers non mobile lines and minutes arrangements.

This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10.

In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer.

Offers were evaluated in accordance with published evaluation criteria.

All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day standstill period a contract was awarded to Freedom Communications (UK) Ltd.

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Source & provenance
OCID
3d3ac921-fdae-4540-a2f0-85c60abb18b0
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
12814
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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