WATER SERVICES REGULATION AUTHORITY
Interim IT Support Assistant
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
Role Description • Customer Service focussed • Service Desk Analyst tasks • Answer the service desk phone - log all incidents and service requests in Service Manager • Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager • Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook • Install image to new Surface Pro computers (someone else will need to add them into SCCM) • Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc • Assist with any video conferencing setups required and resolving issues • Configuring iPhones for new starters • Configuring profiles on Surface pros for new starters • Updating all asset movements in the asset lists • Assist with disposal of redundant IT kit • USB disk audit
What the supplier must deliver
• Dealing with 1st line support calls
• Dealing with 1st line support calls.
• Install image to new Surface Pro
• Install image to new Surface Pro computers (someone else will need to add them into SCCM).
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at WATER SERVICES REGULATION AUTHORITY, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 3f5d171f-2d05-487d-a930-23b914f9ee4b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- PROC.04.0149
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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