RFP QuestBeta
ClosedStage · contract

Valuation Office Agency

Professional Services: Continued Delivery to Support Alpha to Beta Stage NDR Reforms Programme

IT ServicesCPV 72224000
Value£1.5m
Deadline13 Nov 2023
Published12 Dec 2023
RegionLondon
Timeline
Published 12 Dec 2023ClosedCloses 13 Nov 2023
Contract value in context
£1.5mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

The VOA is undertaking a new transformation programme, Business Rates Review programme, that will deliver a key Government commitment, announced by the Chancellor in the Autumn Budget, to reform the operation of the business rates system.

This focuses on non-domestic ratepayers.

The VOA NDR Reforms Programme requires the continued support of the service delivery partner to lead on all aspects of service delivery for the programme and in particular to continue the work to iterate the post-Alpha support of the E2E customer journey.

The requirements post-Alpha will be a continuation and build on the existing deliverables.

This call off contract is to support the extension to Alpha and Beta preparedness.

The service delivery support is integral to the NDR Reforms programme's deliverables.

As part of the GDS service standard, it is a requirement for all agile programmes to have a service blueprint and E2E customer journey and design.

VOA will not be able to fulfil this requirement to achieve value for money without the external expertise which the VOA are hugely reliant upon.

Key requirements

What the supplier must deliver

01

The VOA is undertaking a new transformation

The VOA is undertaking a new transformation programme, Business Rates Review programme, that will deliver a key Government commitment, announced by the Chancellor in the Autumn Budget, to reform the operation of the business rates system.

02

The VOA NDR Reforms Programme requires

The VOA NDR Reforms Programme requires the continued support of the service delivery partner to lead on all aspects of service delivery for the programme and in particular to continue the work to iterate the post-Alpha support of the E2E customer journey.

03

This call off contract is to support

This call off contract is to support the extension to Alpha and Beta preparedness.

04

The service delivery support is integral

The service delivery support is integral to the NDR Reforms programme's deliverables.

05

VOA will not be able to fulfil

VOA will not be able to fulfil this requirement to achieve value for money without the external expertise which the VOA are hugely reliant upon.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
40362bf8-18c8-45a2-8a54-86f30fbc47d6
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
VOA/2023/045
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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