RFP QuestBeta
Awarded · ResultStage · contract

Department for Business, Energy & Industrial Strategy

PS22452 - Energy Affordability Contact Centre and Application Process Services - MC

Software & IT SystemsCPV 48000000 75000000
Value£1.9m
Awarded19 Dec 2022
Published30 Dec 2022
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£1.9mtotal contract value
median £91k
this tender£0£2.1m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services.

Brief Description of Requirement UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services.

While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification: - Energy Bills Support Alternative Funding Scheme (EBSS AF) - Alternative Fuel Payment Alternative Funding (AFP AF) - Non-Domestic Alternative Fuel Payment Scheme (ND AFP) The Contracting Authority requires one Supplier to: 1. deliver a telephony service which provides support to consumers applying for the schemes; and 2. process applications.

Key requirements

What the supplier must deliver

01

While the Department for Business, Energy &amp

While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification:.

02

Energy Bills Support Alternative Funding Scheme (EBSS

Energy Bills Support Alternative Funding Scheme (EBSS AF).

03

1. deliver a telephony service which provides

1. deliver a telephony service which provides support to consumers applying for the schemes; and.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Department for Business, Energy & Industrial Strategy, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
40b80322-3d6a-4ede-8539-62cdcc758702
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_337623/1162060
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Software & IT Systems

Scroll to explore the market network

Department for Business, Energy & Industrial Strategy’s tender network

Assembling the network…

Also open now

Similar open tenders

Provision of a Resilient Secondary Internet Connectivity Service

Northern Ireland Assembly Commission

Closes 27 Jul 2026Communications Equipment
£144kValue

Dynamic Purchasing System (DPS) for Website Design and Build Services

Leicester City Council

Closes 8 Oct 2027Software & IT Systems
Value not publishedValue