RFP QuestBeta
Awarded · ResultStage · contract

Your Homes Newcastle Ltd

Contact Centre System - Liberty SolutionCare Services & Support Renewal

Software & IT SystemsCPV 48000000
Value£40k
Awarded30 Sept 2023
Published17 Oct 2023
RegionNorth East
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£40ktotal contract value
median £91k
this tender£0£1.1m

This sits below the typical range for Software & IT Systems contracts — a smaller, more accessible award. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre.

The current Supplier provides a system for the Contact Centre which relates to Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing and, recordings.

Key requirements

What the supplier must deliver

01

One year's continued annual support and maintenance

One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Your Homes Newcastle Ltd, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
48c91679-1cba-4a77-a1a1-010deb89d559
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
P2656
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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