Engaging water customer for better consumer and business outcomes
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Public Utilities band — a mid-scale opportunity. Based on 826 valued Public Utilities tenders in our corpus.
The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish: - what they feel is important for their water company to ask about or consult them on, in order to feed into and improve the everyday services (business as usual) they receive and five year water company business plans - what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills - how they feel that ongoing engagement for every day services fits in with engagement for business plans and what the balance should be.
The research will be qualitative, as it will involve some unfamiliar and sometimes technical terminology which participants will need to be stepped through.
What the supplier must deliver
The supplier is required to undertake research
The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish:.
What they feel they are sensibly able
what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills.
How they feel that ongoing engagement
how they feel that ongoing engagement for every day services fits in with engagement for business plans and what the balance should be.
The research will be qualitative, as it
The research will be qualitative, as it will involve some unfamiliar and sometimes technical terminology which participants will need to be stepped through.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 53670502-bca6-450c-96a3-5caf33b8200b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_210922/777906
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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