Telephony System - Isle of Wight Council
This is a contract result notice, not an open opportunity. Details from the official award data.
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The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025.
The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors.
There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually.
To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1.
Avaya subscription 2.
Support and maintenance 3.
Virsae remote call management system
What the supplier must deliver
The current Avaya telephony system has been
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025.
The Avaya telephony system is licensed
The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- 565908af-ede0-4778-83c2-e06d0a111280
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- IOW001-DN768557-71790719
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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