Research into disabled passengers' experience of 'turn-up-and-go' assistance
ORR currently has a significant knowledge gap regarding the quality of assistance to disabled passengers being provided across the rail network via the 'turn-up-and-go' scheme.
We therefore require urgent primary research to provide us with evidence that industry's obligations in this area are being met and that users of turn-up-and-go are being provided with a level of service that meets their needs and expectations.
What the supplier must deliver
We therefore require urgent primary research
We therefore require urgent primary research to provide us with evidence that industry's obligations in this area are being met and that users of turn-up-and-go are being provided with a level of service that meets their needs and expectations.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 59e67689-e818-4bf5-933d-7222b87cf831
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- ORR/CT16-73
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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