RFP QuestBeta
Awarded · ResultStage · contract

H M Revenue & Customs

Voluntary and Community Sector Mental Health Support

Telecoms & PostCPV 64000000 64200000 64210000
Value£375k
Awarded13 Sept 2022
Published14 Oct 2022
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£375ktotal contract value
median £200k
this tender£0£7.9m

This sits in the upper-middle of the Postal & Telecommunications band — a substantial contract for the sector. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.

The brief

HMRC wants to signpost and refer customers suffering with mental health problems to a suitable Voluntary and community organisation able to give specialist mental health support.

1) Service is a referral service available 24/7 through either warm handover from HMRC advisor in office hours or signposted for IVR messaging out of office hours.

There will also be route in from successful VCS organisation into HMRC for tax advice and resolution for any customers with mental health barriers.

Key requirements

What the supplier must deliver

01

HMRC wants to signpost and refer customers

HMRC wants to signpost and refer customers suffering with mental health problems to a suitable Voluntary and community organisation able to give specialist mental health support.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

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Source & provenance
OCID
5c3b1544-a622-4ed3-93b8-bf2b0dedb83f
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CW62478
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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