Bath and North East Somerset Council
Telephony and Contact Centre Service
This is a large award for Radio, TV & Communications Equipment — above three-quarters of comparable contracts. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation.
The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features.
Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
What the supplier must deliver
The council would like to move
The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features.
Microsoft Teams is being used for internal
Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- 634ff4ab-c3ff-403b-9602-5cdc109e9c82
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BATH001-DN731391-17312424
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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