Walsall Metropolitan Borough Council
WP3652 - Unified Support Agreement
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
Walsall Council is seeking a single comprehensive modern support solution covering Microsoft cloud platforms.
The support agreement shall: • give the Council direct access to Microsoft Support Services which will respond to critical issues within 30 minutes • provide for a Strategic Technical Advisor who will help us to get the most value from our existing and future investment in Microsoft technology • give as needed advisory services • provide on-demand risk assessment tools and education workshops • provide x4 embedded services/proof of concept/pilots during the 12 month agreement
What the supplier must deliver
Walsall Council is seeking a single comprehensive
Walsall Council is seeking a single comprehensive modern support solution covering Microsoft cloud platforms.
The support agreement shall
The support agreement shall:.
Give the Council direct access to Microsoft
give the Council direct access to Microsoft Support Services which will respond to critical issues within 30 minutes.
Provide for a Strategic Technical Advisor who
provide for a Strategic Technical Advisor who will help us to get the most value from our existing and future investment in Microsoft technology.
Provide on-demand risk assessment tools and education
provide on-demand risk assessment tools and education workshops.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- 65428bb4-8dec-473f-a637-3363383c8298
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- contract · Contract
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- WP3652 - Unified Support Agreement
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