RFP QuestBeta
Awarded · ResultStage · contract

RSSB

GB-London: RSSB26311 Customer Service Transformation Programme

Business ServicesCPV 79342300
Value£500k
Awarded25 Jul 2017
Published28 Jun 2017
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£500ktotal contract value
median £66k
this tender£0£1.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to 'continuously improve member satisfaction, evidenced by year-on-year increase in member (customer) advocacy.'

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Source & provenance
OCID
66c6fc42-0e2f-4109-a64a-ec47ebaf98f8
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
BIP263113201
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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