Provision of Telephone and Face to Face Physiotherapy Assessment

1.11 The Physiotherapy service will provide access to telephone and face to face assessment and treatment for employees and must be able to provide the following: • Telephone assessment and advice directly from a Senior Chartered Physiotherapist • Face to face assessment and advice directly from a Senior Chartered Physiotherapist • Exercise and other information available to patients via intranet/email/video • Manual therapy based on evidence based practice • Functional ability reports about the patient, plus any other relevant information from the physiotherapist, to the Employee Health & Wellbeing Service promptly • Provide a single point of contact for the Occupational Health Service where all contract requirements including administration, reports, accounts and the full referral process are controlled. • Provide evidence of regular audit to ensure good clinical outcomes, enhanced customer/patient care, delivery of management information and overall value for money.