NHS Digital Urgent and Emergency Care: Access to Service Information

The purpose of this notice is to outline the intention for pre-tender market engagement with NHS England’s Digital Urgent and Emergency Care Programme.

The NHS Five Year Forward View explains the need to redesign urgent and emergency care services in England ( the "Review").

The Review details how these models of care can be achieved through a fundamental shift in how urgent and emergency care services are provided to all ages, improving out-of-hospital services to deliver more care closer to home and reduce hospital attendances and admissions.

We need a system that is safe, sustainable and that provides quality care consistently.

At present a number of products are being developed to create the conditions for new ways of working.

The Review proposes the following key changes: • Providing better support to self-care or care for dependents. • Helping people who need urgent care to get the right advice in the right place, first time. • Providing responsive, urgent physical and mental health services outside of hospital seven days a week. • Ensuring that adults and children with more serious or life threatening emergency needs receive treatment from the right facilities, processes and expertise to maximise their chances of survival and recovery. • Connecting all urgent and emergency care services together across thephysical and mental health and social care system.

To support this transformation, NHS England wishes to explore how improvements can be brought to clinicians who access service information at the point of care - specifically the next generation of systems that provide clinicians with access to high quality accurate information about services, their service capabilities, real time service capacity information and, connections to booking and referral systems.

NHS England is interested in engaging with suppliers who are experts, are capable of contributing to its aims and can work in partnership with the NHS, including its partners and supply chain.

NHS England would like an early and meaningful engagement with interested suppliers who will be invited to a one-day briefing to provide input into the shaping of requirements and learn about our overall ambitions and business challenges (the “Initial Briefing”).

The Initial Briefing will inform industry of our plans, glean feedback and seek ideas on potential solutions.

Interested suppliers are encouraged to register on our e-tendering portal (details below) to receive further information about the Initial Briefing and the project.

During the engagement suppliers will be encouraged to use their innovation, expertise and knowledge to help NHS England to define the systems and tools that will deliver service information to clinicians, raise potential implications that might impact future service delivery models and respond to requests for an approximate magnitude costs.