Police, Fire and Crime Commissioner for Northamptonshire
IT Service Management
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.
The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.
The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.
What the supplier must deliver
The IT Technical Support team currently have
The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The two-system set up has proved
The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 6f35f33b-8803-4b06-95e4-a0ec0deefca7
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 20240510123809-105822
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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