RFP QuestBeta
Awarded · ResultStage · contract

DVSA - Driver and Vehicle Standards Agency

DVSA Call Centre Additional Resourcing - Call Surges

Business ServicesCPV 79512000
Value£1.3m
Awarded20 Oct 2021
Published5 Jan 2022
RegionWales
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£1.3mtotal contract value
median £66k
this tender£0£1.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice.

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Source & provenance
OCID
70041dd4-6934-4140-83a5-702b6686d9b8
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_284132/1023132
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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