707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Repair & Maintenance band — a mid-scale opportunity. Based on 15,278 valued Repair & Maintenance tenders in our corpus.
This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC).
This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements.
The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function.
The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.
What the supplier must deliver
This is a requirement to upgrade
This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC).
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Ministry of Defence, and generate a go-to-market strategy from their news, accounts and people.
Ask me about this tender, the buyer, who wins their work, or whether you should bid.
- OCID
- a932678e-04c8-4eba-b3a1-1886606d0bcc
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_362043/1219381
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Repair & Maintenance
Ministry of Defence’s tender network
Assembling the network…
Similar open tenders
EBME Maintenance Repair and Associated Management Service
Black Country Healthcare NHS Foundation Trust
UKRI-6027 STFC Lifts - Maintenance, Reactive, Remedial and Project works.
UK Research & Innovation (UKRI)