Contact Centre Services
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent.
These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
What the supplier must deliver
Capita will deliver a high quality, value
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 7276d704-d30b-4954-ae6d-df39625aea16
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- SC230157
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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