Role Play Actors

Role Play Actors to work with Acas Assessment Centres in London, Fleet, Bury, Cardiff, Bristol, Nottingham, Birmingham, Manchester, Liverpool, Leeds, Newcastle, Glasgow The Advisory, Conciliation & Arbitration Service (Acas) is funded by the Department of Business Innovation and Skills (BIS).

Acas seeks to improve organisations and working life through better employment relations.

To achieve this, Acas provides up to date information, independent advice, high quality training and consultancy services to help employers and employees in solving workplace problems and working together effectively.

ACAS has a UK wide presence, office-based at locations throughout Great Britain and in ACAS National in London.

The Certification Office and Central Arbitration Committee are co-located with Acas National.

Delivery Directorate is responsible for the internal training of all operational staff in Acas, working in Conciliation, Good Practice Services, Advisory work and the National Helpline network.

It is responsible for providing all initial, advanced and developmental training for operational staff.

In addition it plays a leading role in assisting staff to update and develop their skills and knowledge.

Delivery Directorate, with the help of Organisation Development and HR periodically runs assessment centres as part of its recruitment process seeking additional Conciliators and Helpline Advisers, which is the purpose of the requirements outlined in this specification.

The Role of Helpline Advisers The Acas Helpline provides accurate, impartial advice on employment rights and employment relations issues to individuals, employers, their representatives and other interested parties.

As well as the provision of an invaluable source of advice we work with callers to facilitate the early resolution of disputes and promote the business benefits of good employment relations practices.

The Helpline is a national service, but Advisers work in local teams based in Acas area offices and are linked together electronically via a single contact number.

The Role of Individual Conciliators Conciliators deal with potential and actual employment tribunal claims which can cover any area of employment law or employment relations.

They don’t take sides, working instead to persuade all parties of the benefits of resolving disputes at an early stage.

Their work involves discussing the issue with employers, employees, professional representatives and untrained advocates such as friends or family, tailoring their approach to the individual.

Conciliators must work to overcome difficulties, engaging people who are resistant to the idea of conciliation and encouraging the parties to explore ways of resolving the issue.

Conciliators will deal with a large quantity of written and oral information; analysing it rapidly, identifying important points and using it to persuade the parties to consider alternatives to legal action.