Customer Contact and Operations
This procurement will consist of two packages.
The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.
The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
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- OCID
- 7ad89c69-98ce-4a85-9538-f800b5650e0e
- Stage
- preprocurement · Closed
- Source
- Contracts Finder
- Buyer ref
- 22-CD-01-21
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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