MCA - Maritime and Coastguard Agency
IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution.
This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.
The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.
This contract was awarded following a G-Cloud 14 buying process.
What the supplier must deliver
The MCA requires an outcome-based service from
The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution.
The aim is to ensure a seamless
The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.
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- OCID
- 7ba7a96b-a3bb-4fac-957b-536ad534a092
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_496812/1506026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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