South Cambridgeshire District Council
South Cambridgeshire District Council - Mystery Shopper Exercise
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic.
The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey.
The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services.
If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
What the supplier must deliver
SCDC is looking for a suitably qualified
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic.
The process will involve the successful company
The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- 7c5315e5-52c9-4efa-b643-d74b4a1c3835
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- SCDC001-DN645079-05739419
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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