Customer Surveys
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England.
We build and manage homes and provide housing services for around 140,000 customers. \r Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf.
The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money.\r The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness.
These are to be conducted by telephone.\r The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels.
They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model.
What the supplier must deliver
We build and manage homes and provide
We build and manage homes and provide housing services for around 140,000 customers. \r.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 7df9c952-201c-426f-ac77-17b09801892a
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- GUINPART001-DN696351-03238646
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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