RFP QuestBeta
Awarded · ResultStage · contract

Crown Commercial Service

PS/11/25 Core Counter Service Transactions

Telecoms & PostCPV 64000000 64200000 72000000 72300000 72500000 75000000 79000000 79100000 79130000 79300000 79700000 79800000 79820000 79821000 79900000
Value£650.0m
Awarded9 Mar 2012
Published7 Dec 2023
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£650.0mtotal contract value
median £200k
this tender£0£702.0m

This is a large award for Postal & Telecommunications — above three-quarters of comparable contracts. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.

The brief

Supporting services for the government.

Administration, defence and social security services.

Post and courier services.

Courier services.

Mail delivery services.

Parcel delivery services.

Telephone and data transmission services.

Data-processing services.

Data entry services.

Data capture services.

Data transmission services.

Computer-related management services.

Administration services.

Documentation services.

Accounting, auditing and fiscal services.

Accounting and auditing services.

Accounting services.

Market research services.

Security services.

Investigation services.

Proof-reading services.

Collection agency services.

Photographic services.

Specialised photography services.

Stock-control services.

Scanning services.

The award of a Single Supplier Framework Agreement for the Provision of "Front Office" counter-based services, and the award of the DVLA Initial Call Off Agreement for the provision of a number of face-to-face Front Office Counter Services transactions at a national network of outlets throughout the UK (Great Britain and Northern Ireland).

The transaction types available through the Single Supplier Framework Agreement include, but are not limited to, the following: - Capture and transmission of customer and transaction data - Verification of transaction eligibility and applicant identity - Processing customer record creation, update and changes of details requests - Processing requests for duplicate / replacement documents - Processing customer payments, and management of tokens of payment and receipts - Processing refunds and reimbursements - Secure stock distribution and storage - Secure forwarding of documents to Authority premises and / or secure destruction of documents - Capture of biometric information in support of transactions, which may include but is not limited to facial photograph, signature and fingerprints - Provision of mobile and temporary static facilities for transaction processing - Provision of customer reporting / check in points - Provision of customer collection points

Key requirements

What the supplier must deliver

01

Capture of biometric information in support

Capture of biometric information in support of transactions, which may include but is not limited to facial.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Crown Commercial Service, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
81a94d6f-afcf-4fb8-b72e-8da0fb4e4aa1
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
RM3707
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Postal & Telecommunications

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